Legal

Privacy Policy

Last updated: 21 April 2026

1. Who We Are

Titan Supreme Plumbing Ltd ("we", "us", or "our") is a company registered in England and Wales. We operate the website titan-supreme.co.uk and provide professional plumbing, heating, and HVAC services.

Data controller contact: [email protected]

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

  • Name and contact information (email address, phone number)
  • Project details and enquiry information
  • Technical data including IP address, browser type, and pages visited
  • Cookie data (see our Cookie Policy)

3. How We Use Your Data

We use your personal data to:

  • Respond to enquiries and provide quotations
  • Deliver contracted services
  • Comply with legal and regulatory obligations
  • Improve our website and services

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: To fulfil or enter a contract with you
  • Legitimate Interests: To respond to enquiries and improve our services
  • Consent: Where you have explicitly agreed (e.g. cookies)
  • Legal Obligation: Where required by law

5. Data Retention

We retain personal data only for as long as necessary. Enquiry data is held for up to 3 years; project and contractual data for 7 years in line with legal obligations.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure of your data
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact: [email protected]

7. Third Parties

We do not sell your personal data. We may share data with trusted service providers (e.g. email hosting) strictly as required to operate our services, under appropriate data processing agreements.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

9. Complaints

If you believe we have not handled your data correctly, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised date.